سياسة الخصوصية

Privacy Policy — English

This policy explains how the DOHA Veterinary Clinic / Doha Veterinary Center application handles data when you use the centre's services. It applies to data that the app's current features show it collects or processes.

Data we handle

The app may handle the following account data:

• Name, email address, country code, phone number, and national ID or identity number.
• Verification data, email-confirmation information, and one-time passcodes (OTP).
• Basic account data, such as user ID or client ID, role, and verification status.
• A Firebase Cloud Messaging (FCM) token used to deliver notifications.

Depending on services and bookings, the app may handle booking and service data, including service type, selected stallions, appointment month and year, and booking-related camel data such as type and health status. The system may also display camel or boarding-record data, such as pen, microchip, drum/barn, insemination and exit dates, inspection notes, and holding fees.

The app may display financial data returned by the centre's system, including amounts due, paid, and remaining; payment status; payment method; and receipt number. The app's current features do not collect payment-card data or CVV.

How we use data

Data is used to register and verify an account, manage bookings, services, and related records, display payment and balance status returned by the system, deliver notifications, and process account-deletion requests.

Notifications and third parties

The app uses Firebase Cloud Messaging, provided by Google, to receive push notifications. The FCM token is sent to the centre's API at site.dohaveterinaryclinic.com so notifications can be enabled for the account. This policy does not claim use of Firebase Analytics, Crashlytics, Firestore, or Firebase Storage, because those Firebase services are not used by the app's current features.

A user may choose to open Google Maps or WhatsApp from the app. The app does not automatically send user data to those services for that purpose; any use after opening them is subject to the relevant service's own policies.

What the app does not currently collect

• The app does not request location permission or collect device location.
• The app does not collect payment-card data or CVV.
• The app does not upload photos or files through its current features.

Security and local storage

The app stores the access token locally using secure storage. This policy makes no additional claims about security safeguards or data handling beyond what is shown by the app's features.

Data retention

The operator retains data as necessary to provide services and meet applicable legal or documentation obligations, under the current policy. This policy does not state a numerical retention period.

Account deletion

A user can start an account-deletion request from within the app. The app sends the request to the centre's system for verification and processing. The app alone does not establish that all data is permanently deleted immediately; some data may be retained where necessary for service, legal, or documentation obligations. See the Account Deletion page for instructions.

Contact us

For general contact, see the public Support & Contact page.